Shipping policy
Every piece that leaves Lucy's Luxury is sent with the same care we give to everything we do.
All orders are dispatched with signature on delivery and full transit insurance as standard, so you can purchase with complete confidence that your piece is protected from the moment it leaves us to the moment it arrives with you.
Delivery is available throughout Australia and New Zealand, with shipping rates calculated at checkout based on the category and value of your piece.
Shipping Rates
| Australia | New Zealand | |
|---|---|---|
| Accessories | $22 Standard / $30 Express | $32 Standard / $45 Express |
| Ready to Wear | $32 Standard / $42 Express | $42 Standard / $57 Express |
| Shoes | $32 Standard / $42 Express | $42 Standard / $57 Express |
| Special items* | $55 Standard / $85 Express | $70 Standard / $100 Express |
Handbags
Shipping for handbags is based on the value of the piece to allow for the appropriate level of delivery and insurance.
| Handbag value | Australia | New Zealand |
|---|---|---|
| Under $2,000 | $32 Standard / $42 Express | $42 Standard / $57 Express |
| $2,000–$4,999 | $34 Standard / $46 Express | $44 Standard / $61 Express |
| $5,000–$9,999 | $38 Standard / $53 Express | $48 Standard / $68 Express |
| $10,000–$19,999 | $50 Standard / $70 Express | $60 Standard / $85 Express |
| $20,000+ | $150 DHL | $240 DHL |
Orders with Multiple Items
For orders containing more than one item, the shipping rate for the first item is calculated as shown above, with a small additional shipping charge applied for each extra item in your order.
Australia: +$10 Standard / +$15 Express per additional item
New Zealand: +$15 Standard / +$20 Express per additional item
Your total shipping cost will always be shown at checkout before payment.
*Special or oversized items, such as suitcases, are charged at the special item rate shown above.
Dispatch Timeframes
Express Post orders placed before 10am Sydney time on a business day are dispatched the same day. Orders placed after 10am, or on a weekend or public holiday, are dispatched the next available business day.
Standard Post orders are dispatched within 48 hours of the order being placed.
Estimated Delivery
As Lucy's Luxury is based in a regional area, delivery times may vary slightly depending on your location.
Express Post: 1 to 2 business days from dispatch.
Standard Post: 3 to 5 business days from dispatch.
Please note that all delivery timeframes are estimates provided by our courier partners and are outside of our control. During busy periods, public holidays, and sales events, deliveries may take a little longer than usual.
Courier
Orders of $20,000 AUD or more are always shipped with DHL, including orders shipping to New Zealand. All other orders are shipped with Australia Post.
Insurance
All pieces are insured for their full value while in transit.
Tracking
Full tracking details are emailed to you once your order has been dispatched.
If you have any questions about shipping or would like to discuss delivery arrangements for a particular piece, please reach out to the team at hello@lucysluxury.com.au.