Contact Us
Whether you’re ready to consign, have a question about a piece, or simply want to connect, our team is here to help.
We’re a boutique business with a hands-on approach. Please allow up to 24 hours for a response. We promise it will always be considered and personal.
Need help?
Frequently Asked Questions
Consigning With Us
Not always. Receipts and packaging can increase resale value, but they’re not required. If you don’t have proof of authenticity, we can arrange third-party authentication (fees may apply).
Simply send clear photos and details (brand, condition, packaging, receipts) via Instagram DM or email. Our team will confirm what’s suitable for resale.
No. There are no listing or hidden fees. Our commission is only taken once your item sells. Optional services like authentication or courier collection are deducted from your payout.
You can ship them to our secure PO Box, use one of our scheduled city drop-offs, book a courier, or request concierge collection. International consignors are also welcome.
Pricing is based on brand, condition, demand, and original RRP. We follow market benchmarks (e.g. bags often list at 20–40% below current RRP) but every item is individually assessed.
We can either relist it at a new price or return it to you. We’ll work with you to decide the best option.
Once your item sells and ships, payouts are processed in the next end-of-month cycle. You can track your payout anytime in ConsignCloud. customers.
Shopping With Us
For now, shopping happens via Instagram @lucys.luxury. See something you love? DM “SOLD” to secure it. First in, best dressed.
Bank transfer, secure credit card link, and PayPal. Payment plans are available on select items.
We operate on a 24-hour payment policy to ensure fairness. If payment isn’t received, the item will be offered to the next buyer.
Yes. Every piece is vetted by our team. Where original proof isn’t available, we use trusted third-party authenticators before listing.
Yes — all orders are shipped express, insured, and tracked. Costs vary depending on location and will be confirmed before dispatch.
Because items are pre-loved and one-of-a-kind, returns and exchanges aren’t offered unless the item was misrepresented. We encourage you to request extra photos or details before purchase.
Our e-commerce site is launching soon. For now, Instagram is the place to discover and purchase new arrivals.