How To Shop With Us
Luxury resale, with purpose
Shopping with us is about more than just beautiful pieces, it’s a step toward a more sustainable fashion future. Every purchase supports circularity and reduces fashion waste, without compromising on quality or style.
While our e-commerce site is under construction, all shopping happens via Instagram: @lucys.luxury
Here’s how to shop
Step 1
Follow Us
Make sure you're following us on Instagram and have notifications on, we drop new arrivals via Stories, Highlights, and Reels several times a week.
Instagram Account
Step 2
Act Fast
Each item is one-of-a-kind and often sells within minutes. To purchase, send a DM saying “SOLD.”
First in, best dressed.
Step 3
Ask us anything
Need more photos or styling advice?
We’re here to help. Just DM us, you’ll always get a human response.
Step 4
Secure your piece
Once confirmed, you’ll receive an invoice the same day. Payment options include:
- Bank transfer
- Secure credit card payment link
- PayPal
- We operate on a strict 24-hour payment policy to ensure fairness, with payment plans available on select items.
Step 5
Fast, insured shipping
We ship Monday–Thursday from our Byron Bay Warehouse via express post with tracking and signature on delivery. Orders are fully insured and tracked both Australia-wide and internationally.
Coming Soon
Our new ecommerce website is launching June 2026!
You’ll be able to shop, browse, and manage your purchases online. For now, join us on Instagram — it’s where our community (and all the good stuff) lives.
Visit Instagram: @lucys.luxury
Testimonials
“Hi Lucy and Team
I have received my Lady Dior Clutch - it is beautiful and I am over the moon. Thank you for the exceptional service - amazing!!! The whole process was so easy.
Wishing you all the very best for 2026"
★★★★★
“Happy Saturday Lucy! Just wanted to say a huge thank you to the LL team. Just did a little unboxing of my Hermès Ring and it is in amazing condition and I am in love! Can’t wait to see what other items are on offer at Lucys Luxury in the future as the items are amazing, the communication from the team is honestly chefs kiss and the process of purchasing is just so easy and personalised.
Cannot thank the team and Lucy enough!”
★★★★★
“Hey team, my new additions to my Luxe collection arrived today and needless to say I am in LOVE. Thanks again for your exceptional customer service and for all your help in finalising my purchases! Thanks for your patience whilst I made the decision about the Gillet, I am so happy that I purchased it, fits like a glove! Have a great day! Until my next purchase!"
★★★★★
"I absolutely love my Birkin Lucy! Thank you so much!!! It's in perfect condition, even better than I expected!!! Thank you for rushing it to Sydney in time for Christmas xoxo"
★★★★★
Need help?
Frequently Asked Questions
Every piece we sell is carefully vetted by our team. If proof of purchase or authenticity isn’t available, we verify it ourselves or work with trusted third-party authenticators before an item is listed.
We accept bank transfer, secure credit card payment links, and PayPal. Payment plans are available on select items, just ask us before purchasing.
Yes — we operate on a strict 24-hour payment policy to ensure fairness. If payment isn’t received in that time, the item will be offered to the next interested buyer.
Orders are shipped Monday to Thursday via express post with tracking and signature on delivery. All items are fully insured and shipped from our Byron Bay warehouse.
Yes, we offer insured and tracked international shipping. Costs and delivery times vary depending on your location, and we’ll confirm all details before dispatch.
As items are pre-loved and one-of-a-kind, we don’t offer returns or exchanges. We provide as much detail as possible before purchase, so feel free to ask for extra photos or information.
Our e-commerce site is launching soon. For now, all purchases are handled via Instagram DM, where you’ll also see new arrivals first.