Privacy Policy

Effective Date: 18th August 2025

At Lucy’s Luxury, your privacy is paramount. This policy outlines how we collect, store, and protect your personal information.

1. What We Collect

When you browse or transact through our site or consign items with us, we may collect the following:

• Full Name
• Email address
• Phone number
• Shipping and billing address
• Bank details (for consignors)
• Purchase or consignment history
• IP address and browser data

2. How We Use Your Information

We use your personal data to:

• Process purchases, consignments, or returns
• Send order updates and marketing communications (if opted in)
• Provide access to your consignor profile
• Conduct authentication or identity verification (as needed)
• Improve website performance and user experience

3. Sharing Your Information

Your data will never be sold or shared with third parties for profit. We may share it only with:

• Payment processors (e.g., Stripe, PayPal)
• Shipping partners (e.g., DHL, Australia Post)
• Authentication services (e.g., LegitGrails)
• IT and customer service providers are bound by confidentiality

4. Data Security

All data is stored securely, with access restricted to internal staff. Items in our possession are stored under 24/7 surveillance.

5. Your Rights

You may request access to, correction of, or deletion of your data at any time by emailing hello@lucysluxury.com.au.

6. Cookies & Tracking

We use cookies to enhance your experience and track site usage. You may disable cookies in your browser settings, though this may affect site functionality.

7. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised effective date.