How To Consign With Us
An elevated, effortless way to part with the pieces you once loved.
At Lucy’s Luxury, our concierge-style process is designed to make luxury consignment seamless, supportive, and entirely stress-free.
Consigning Process
Whether you’re parting with one item or an entire collection, here’s how it works.
Step 1 | Share your pieces
Send clear photos of your items via Instagram DM with the following details: brand, condition, packaging, and receipts. Our team will review and confirm what’s suitable for resale.
Step 2 | Approval & setup
If accepted, you’ll receive a Consignor Agreement and Item Form to complete. Once returned, your consignment is approved and prepared for intake into our system
Step 3 | Send or schedule collection
Ship your items to our secure PO Box or book an in-person collection (regularly available in Sydney, Melbourne, Brisbane, Gold Coast & Auckland).
Step 4 | ConsignCloud dashboard
Once your items arrive, our team completes
authentication, conditioning, and a detailed pricing review. You’ll then be granted access to your private ConsignCloud dashboard.
Step 5 | Curation & sale
We professionally style, photograph, and list your pieces in our weekly curated drops. All client enquiries and negotiations are handled by our team.
Step 6 | Get paid
After your item sells and ships, we process your payout in the next monthly cycle. You can view full payment details anytime in ConsignCloud.
Consignment Terms & Fees
Lucy’s Luxury charges a tiered consignment fee (plus GST) based on the final sale price of each item. All prices in the table below are shown in AUD.
| Final Sale Price | Commission Rate |
|---|---|
| $0 – $1,500 | 35% |
| $1,501 – $5,000 | 25% |
| $5,001 – $10,000 | 20% |
| $10,001 – $20,000 | 15% |
| $20,001+ | 12% |
Authentication Fee
Sellers are responsible for providing proof of authenticity (receipts or certificates) at the time of consignment. If not provided and a buyer requests authentication, the following third-party service fees (typically via LegitGrails) will apply and be deducted from your payout:
- Standard Items: $40 per item
- Hermès Bags: $80 per item
- Watches and Fine Jewellery: Price on request
Sellers may also choose to proactively request authentication.
Item Collection Services
At Lucy’s Luxury, we offer a seamless and highly convenient experience from the moment you choose to consign with us. Our collection options are designed to suit every client, from major-city drop-offs to personalised, in-home concierge services.
Collection Options
We welcome clients to drop off their items directly at our Byron Bay head office, the home of Lucy’s Luxury.
This option offers the most personalised experience, allowing you to meet our team and enjoy a smooth, face-to-face check-in of your pieces.
Located just a short drive from Brisbane and the Gold Coast, and only a one-hour flight from Sydney, our headquarters is an easy and convenient drop-off destination for many of our valued consignors. This is often the fastest way to begin your consignment process and ensures your items move quickly through inventory and into our weekly drops.
We offer regularly scheduled drop-off points across the following major cities:
- Sydney
- Melbourne
- Brisbane
- Gold Coast
- Auckland
These are held at designated luxury hotel locations for maximum convenience. A small fee applies, which will be deducted from your payout, allowing for a smooth, streamlined process without the need for separate invoicing.
For clients who prefer door-to-door ease, we provide a secure courier collection service via DHL, directly from your home or office. A fee for this service will be deducted from your payout, keeping the process straightforward and convenient.
Enjoy a fully tailored experience with our personalised in-home concierge collection service, available by appointment. Perfect for high-volume consignments or clients seeking maximum convenience. Fees for this premium service are available upon request.
- We offer scheduled drop-off points at a designated hotel in Auckland for your convenience. A small flat fee applies.
- International concierge collection is also available upon request, with fees provided upon enquiry.
All international collection fees will be deducted from your payout for a seamless consigning experience.
You are also welcome to post your items directly to our headquarters if this is your preferred method. If you choose to ship independently, we recommend using a tracked and insured service for peace of mind.
Security & Peace of Mind
At Lucy’s Luxury, the security of your items is our highest priority. All consignments are stored within our secure facility, protected by 24/7 monitored security systems and dedicated security safes on site.
We also maintain full insurance coverage for all items in our care, ensuring your pieces are safeguarded at every stage of the consignment process. You can consign with complete confidence knowing your luxury items are protected, valued, and handled with the utmost care.
Testimonials
“Thank you so much for selling all my other items so fast. You guys are hands down the best consignment company I have ever used.
I hope for your continued success and growth!!”
★★★★★
“Good Morning Team,
I'm thrilled with the recent news that my Birkin has sold. A wonderful outcome and I'm very thankful for your amazing efforts here team LL!"
★★★★★
“I’ve been working with Lucy and her team for the past 9 months, and they’ve made the process so seamless during what’s been a really challenging chapter in my life. I’ve sold so many unused luxury items with them and made space in my wardrobe and the payouts have truly helped me. They’re professional, kind, and honestly the BEST in the business. Couldn’t recommend them more!”
★★★★★
“Lucy and her team are just amazing.
The process has been made so easy!
Everything is done professionally and the regular updates mean you don't need to stress.
What an amazing service !!!
Love dealing with Lucy and the team!!!!"
★★★★★
“Thanks so much for the awesome service you provide. I love LL. You make things so easy for us consigners. I'm super grateful."
★★★★★
Join our growing community of consignors
Need help?
Frequently Asked Questions
Receipts and packaging help boost resale value, but they’re not required. If you don’t have proof of authenticity, we can arrange third-party authentication (fees may apply).
It varies by brand, condition, and demand. Some pieces sell within days of listing, while others may take weeks or months. We’ll position your items for the best chance of a quick sale.
Unsold items can either be returned to you or relisted at an adjusted price. We’ll discuss the best approach with you if this happens.
No. There are no listing or hidden fees. Commission and any optional services (like authentication or courier collection) are simply deducted from your final payout.
Once your item sells and ships to its new owner, your payout is processed in the next end-of-month cycle. You can track the status anytime in your ConsignCloud dashboard.
Yes. We accept consignments worldwide. International drop-off incurs a flat fee of $30 AUD, while international concierge collection is available upon request.
Pricing is based on a mix of factors: brand, original RRP, condition, popularity, and current market trends. Our guidelines (e.g. 20–40% off RRP for bags) are a benchmark, but every item is assessed individually to maximise value.
