Lucy's Luxury is a full-service luxury consignment business based in Byron Bay, Australia. Every piece in the collection has been privately sourced, personally assessed, and individually authenticated before it is placed. This is not a marketplace. It is a curated selection of exceptional pre-owned pieces from the world's most coveted houses, handled with the same care and expertise as the original purchase.

Consignment means the pieces in our collection are owned by private consignors, not by Lucy's Luxury. When a piece sells, the consignor receives a payout and Lucy's Luxury retains a commission. Every piece is held, authenticated, photographed, and presented by the Lucy's Luxury team throughout the process.

Yes. Every piece is assessed by our in-house team before it's placed. For certain pieces, including Hermès, we also arrange independent authentication for an added layer of certainty. If a piece is in the collection, its authenticity has been confirmed. You can read more on our Authentication page.

Every piece is personally assessed and rated by our team based on the hardware, materials, stitching, and overall presentation. Each product page carries the individual condition rating for that piece, along with a written note, so you know exactly what to expect before you buy.

Of course. Reach out through our contact page or email the team directly at hello@lucysluxury.com.au, and we'll come back to you with any extra details, measurements, or images you need.

Yes, by appointment through our Private Showroom in Byron Bay. Get in touch and we'll arrange a time that suits you.

Every piece in the collection is a single, pre-owned item from a private collection. There are no multiples and no restocks. Once a piece sells, it's gone.

All major credit and debit cards are accepted at checkout. For orders above $10,000, the deposit is taken by card at checkout and the remaining balance is settled via bank transfer. Bank transfer details are included in the order confirmation email and in all invoice reminders.

Yes. Payment plans are available on purchases of $500 and above. A deposit secures your piece at checkout, and the remaining balance is due within an agreed timeframe. Full details are on our Payment Plans page.

A deposit is taken at checkout to secure your piece, and the balance is due within an agreed timeframe based on your order value. For orders under a certain value, the balance is charged automatically to the card on file. For larger orders, the balance is settled by bank transfer. Full details, including exact timeframes, are on our Payment Plans page.

The deposit is non-refundable, so we ask that you're confident in your purchase before placing your order.

Yes. For orders under $10,000, click the Pay Now link in any of your weekly invoice emails to settle your balance ahead of the due date. For orders above $10,000, simply make a bank transfer before the due date using the details in your order confirmation.

Yes. Click the Pay Now link in any of your weekly invoice emails and you will be taken to checkout where you can enter new card details to settle your balance.

If the automatic charge is unsuccessful, you will receive an email advising that payment failed and that the system will try again in 24 hours. If the second attempt also fails, the team will be in touch to help resolve it. To avoid this, make sure your card details are up to date before your due date.

Every piece in the collection has been personally assessed by our in-house authentication team before it is placed. The hardware, stitching, materials, date codes, and documentation are all examined individually. Nothing reaches the collection without passing that standard. For full details visit our Authentication page.

Yes. Every Hermès piece is independently authenticated by LegitGrails regardless of whether original receipts or documentation are present. It is the only standard we consider appropriate for pieces of that value.

Reach out to the team at hello@lucysluxury.com.au or via our contact page and we will address it personally. Every piece leaves us authenticated and that standard does not change once it is in your hands.

Lucy's Luxury delivers across Australia and New Zealand. For international enquiries, please reach out to the team at hello@lucysluxury.com.au and we will advise what is possible for your location.

Shipping costs are calculated at checkout based on your order and location.

Every piece is carefully packaged and fully insured in transit, and signed for on arrival. It reaches you exactly as it left us.

Orders are dispatched via Australia Post or DHL. Please allow 3 to 5 business days from dispatch. You will receive a shipping confirmation email with tracking details once your piece is on its way.

ayment plan orders are held safely until your balance is paid in full. Once that's confirmed, we'll prepare your piece for dispatch and send you a shipping confirmation.

As a luxury consignment business, all sales are final. In select cases, such as a Ready to Wear piece or shoes that don't fit, or a piece arriving faulty or damaged, a return may be possible. Full terms are set out in our Returns Policy.

Care recommendations vary by material and house. The team is happy to advise on the best way to care for your specific piece. Reach out at hello@lucysluxury.com.au and we will point you in the right direction.

Start by completing the consignment enquiry form on our Consign With Us page. A member of the team will be in touch within 48 hours to discuss your pieces and advise on next steps.

Lucy's Luxury accepts pre-owned luxury pieces that meet our condition standard and brand criteria. We encourage you to review the brand list and condition guide on our Consign With Us page before submitting your enquiry.

No. You are welcome to submit an enquiry whether you have one piece or an entire wardrobe.

The team will be in touch to discuss your pieces, and timelines from there depend on your chosen consignment method, authentication requirements, and photography scheduling. We'll keep you informed at every stage.

No. Lucy's Luxury accepts consignments from Australia, New Zealand, and internationally. Get in touch and the team will advise the best option for your location.

Once accepted, your pieces are received, authenticated, professionally photographed, and placed. We'll keep you informed throughout, and you'll receive your payout once a piece sells.

Yes. Every piece is personally assessed by our in-house authentication team before it is accepted. Pieces that do not meet our standard are not accepted, regardless of brand or provenance.

Original documentation isn't required, though it does strengthen how a piece is presented to buyers. Where proof of authenticity isn't available, independent authentication can be arranged, and the fee is taken from your payout, so there's nothing to pay upfront.

For Hermès pieces, yes. Every Hermès piece is independently authenticated by LegitGrails regardless of whether original receipts or documentation are present. For other pieces, it is arranged where original proof is unavailable or where a buyer requests independent verification.

Yes. The team will always give honest, clear guidance on whether a piece meets our standard and why. If a piece is not accepted, the team will explain the reason and where relevant, advise on next steps.

Pricing is determined by the team based on current market values, the condition of the piece, and comparable sales. The team will provide honest, expert guidance on realistic pricing at the time of assessment. The goal is always to achieve the strongest possible result for your piece.

Commission is tiered based on the final sale price of the piece. Full details are available on the Consign With Us page.

Additional fees, such as authentication or collection, may apply in certain cases and are taken from your payout. We'll let you know about anything applicable before we proceed, so there are no surprises.

The team will discuss pricing with you and take your expectations into account. Pricing is always guided by current market data and the team's expertise to ensure your piece is positioned to sell at the right value.

We've built a range of collection and drop-off options across Australia and New Zealand so that getting your pieces to us feels as considered as everything that follows. From our Byron Bay head office to scheduled city locations, home collection, and courier services, there's always a way that works for your situation. Your account manager will help you find the right one.

Some collection and drop-off options carry a fee, which varies by location and service. The team will advise on applicable fees at the time of enquiry. All fees are deducted from your payout so nothing is required upfront.

Once your pieces arrive, they are assessed, authenticated, professionally photographed, and prepared for placement. The team will keep you informed at every stage of the process.

Yes. Every piece in the care of Lucy's Luxury is fully insured and held in a secure facility. Your pieces are treated with the same care and attention as if they were our own.

your payout follows on our monthly cycle, and you can track it any time through your Consignor Dashboard, your private view of every piece you have with us.

Your payout is the final sale price minus the applicable commission tier and any fees such as authentication. Every payout is individually itemised so you can see exactly how the figure is arrived at. There are no hidden deductions and no surprises.

Payouts are made via bank transfer directly to your nominated account. The team will confirm your bank details as part of the onboarding process.

The team will be in touch to discuss options if a piece has not sold within a reasonable timeframe. This may include a pricing review or, where appropriate, returning the piece. The team will always handle this conversation with honesty and care.

Yes. Consignors have access to a private ConsignCloud dashboard where you can track your pieces, monitor sales, and view payout information at any time.