Secure your piece with a deposit.
A deposit is all it takes. Pay the remaining balance by a set date, and your piece is held safely in our care, fully insured, until payment is received in full.
A path for wherever your total lands.
Every purchase falls into one of three ranges, and each comes with its own way to pay. Find yours below.
Under $500
For totals under $500, checkout stays simple. Pay in full, and your piece is on its way to you.
$500 to $9,999
For totals in this range, the choice is yours. Pay in full at checkout, or secure your piece with a deposit, with the balance charged automatically to your card by the due date shown at checkout.
$10,000 and above
Here, a deposit is the only way to secure your piece. The balance follows by bank transfer, paid straight away or by the due date shown at checkout, whichever suits you.
Your payment plan, step by step.
Four steps take you from choosing your piece to having it in your hands. Here's what happens at each one.
Add to cart
When you find a piece you love, add it to your cart. Once your total reaches $500, a payment plan option appears automatically at cart.
Secure it with a deposit
Choose the deposit option at cart, then proceed to checkout. Before you confirm, you'll see exactly how much your deposit is and when the balance is due. Your deposit is charged immediately, and from that moment, your piece is held in our care. It won't be offered to anyone else.
Receive your weekly reminders
From the moment your order is placed, you'll receive weekly reminders showing your remaining balance and due date, with a final reminder the day before it's due. Want to settle early? For orders under $10,000, use the Pay Now link in any reminder. For $10,000 and above, a bank transfer at any time settles it sooner.
Your piece is on its way
By the due date, your balance is charged automatically to the card on file for orders under $10,000. For orders of $10,000 and above, you settle by bank transfer using the details in your order confirmation. Once payment is received in full, your piece is carefully prepared and dispatched.
A considered plan for every purchase.
Lucy's Luxury offers seven payment plans, each designed around a different purchase value. Before you confirm anything, you will see exactly which plan applies to your order, including the deposit amount and how long you have to pay.
| Cart Total | Deposit | Time to Pay | Balance |
|---|---|---|---|
| $500 to $999 | 20% | 2 weeks | Auto-charged to card |
| $1,000 to $1,999 | 20% | 3 weeks | Auto-charged to card |
| $2,000 to $4,999 | 20% | 4 weeks | Auto-charged to card |
| $5,000 to $9,999 | 20% | 6 weeks | Auto-charged to card |
| $10,000 to $19,999 | 20% | 8 weeks | Bank transfer |
| $20,000 to $49,999 | 20% | 10 weeks | Bank transfer |
| $50,000 and above | 15% | 10 weeks | Bank transfer |
For orders over $10,000, bank transfer details are provided in your order confirmation email and in all weekly invoice reminders.
Common Questions
Everything you need to know.
Every question deserves a considered answer. The ones we hear most often are here. For anything else, we would love to hear from you.
The deposit is non-refundable, so please make sure you're ready to go ahead before placing your order. If anything's unclear beforehand, reach out to us at hello@lucysluxury.com.au, we're always happy to help.
Yes, whenever suits you. Orders under $10,000 can be settled early using the Pay Now link in any weekly reminder. For $10,000 and above, simply make a bank transfer, the details are in your confirmation email and each reminder that follows.
If you need to update your card details before your balance is due, click the Pay Now link in any of your weekly invoice emails. You will be taken to checkout where you can enter new card details to settle your balance.
We'll email you to let you know, and try again within 24 hours. If the second attempt doesn't go through either, our team will be in touch personally to help sort it out. Keeping your card details up to date is the easiest way to avoid this altogether.
Your piece will be prepared for dispatch once your final payment is received in full. You will receive a shipping confirmation email with tracking details as soon as it is on its way.
Please reach out to the team as early as possible at hello@lucysluxury.com.au. The sooner we know, the better placed we are to help. We will always do our best to assist.
If you have a concern about your order, please reach out to the team directly at hello@lucysluxury.com.au and we will work with you to find the best path forward.